Frequently Asked Questions

For Well-Informed Healthcare Decisions

Do you provide free consultations before we decide on a home care professional?

Yes we do, and during a consultation, you can typically expect the following:

Discussion of needs: You'll have an opportunity to describe the level of care required, any specific medical conditions, personal preferences, and other relevant information.
Assessment of the living environment: We may want to assess the home environment to identify any potential challenges or adaptations that may be necessary.
Services and care plan: We will explain the services we offer, such as assistance with activities of daily living, medication management, companionship, and other specific needs. We will work with you to create a personalised care plan based on your requirements.
Qualifications and background checks:
Scheduling and availability: The consultation provides an opportunity to discuss scheduling options, hours of service, and the availability of caregivers to ensure they can accommodate your desired schedule.
Cost and payment options: You can inquire about the cost of services, billing processes, and any available payment options, such as private insurance, government programs, or self-pay.

Yes, you can inquire about the qualifications and certifications of the home care professionals who will be assigned to you. You may also want to ask us about the background checks we perform on our staff.